itemky Casino & Sportsbook Terms
When you register an itemky account, you agree to our terms of service. We set out the rules governing deposits, withdrawals, bonuses, dispute resolution, and account conduct on itemky. Our terms apply to all users accessing itemky from any device or location where local law permits.
itemky services—sportsbook betting, live-dealer tables, slot games, and esports markets—operate under the terms outlined below. We cover account verification requirements, payment method handling (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), bonus eligibility, market settlement, and how we handle complaints or disputes.
By using itemky, you confirm that you have read and accepted these terms. If you do not agree to any part of our itemky terms, do not open an account or deposit funds.
Your itemky Account and Registration
When you create an itemky account, we require your full legal name, date of birth, email address, phone number, and national ID number (KTP). You agree to provide truthful information and to update any details that change. We use this information for identity verification, anti-money-laundering compliance, and account security.
itemky accounts are personal and non-transferable. You may not permit anyone else to use your itemky account, and you may not open multiple accounts. If we detect duplicate or fraudulent accounts, we reserve the right to suspend or close any of them and forfeit remaining balance.
You are responsible for keeping your itemky login credentials confidential. We do not ask for your password via email or phone. If you suspect unauthorized access to your itemky account, contact our support team immediately.
Deposits and Withdrawals on itemky
itemky accepts eight payment methods: six e-wallets (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four banks (mobile banking, local payment, online payment, e-wallet). Each method carries its own processing times and may have limits set by the payment provider or by itemky based on your account status.
When you deposit into itemky, funds are credited to your account balance upon confirmation by the payment provider. itemky does not hold deposits in escrow; once confirmed, your balance is available immediately for betting, gaming, or withdrawal. itemky takes no deposit fees, though your payment provider may charge transfer fees separately.
Withdrawals from itemky must be made to a payment method registered in your name and verified through our KYC process. itemky will not withdraw funds to third-party accounts. Withdrawal requests are processed within standard banking windows—e-wallet withdrawals typically settle within 2–4 hours; bank transfers within one business day during weekdays. itemky does not process withdrawals on weekends or during national holidays (Idul Fitri, Idul Adha, Imlek).
Bonus and Promotional Terms on itemky
itemky may offer bonuses, free spins, or promotional credits to new or existing users. These are optional. Bonus terms are binding once you accept them within your itemky account. itemky bonuses are subject to playthrough requirements (also called turnover)—you must wager the bonus amount a specified number of times before you may withdraw it.
itemky bonuses cannot be withdrawn as cash until playthrough conditions are met. If your bonus expires (itemky sets expiry dates clearly in each promotion), any remaining balance is forfeited. itemky bonuses are non-transferable and may not be combined with other promotions unless itemky explicitly permits.
itemky reserves the right to modify or cancel any promotion at any time. We will notify users of changes via email or in-app notification. itemky is not liable for any losses or missed opportunities resulting from promotion changes.
itemky Market Settlement and Dispute Resolution
We settle itemky sportsbook bets according to official match results and league data feeds. If a match is postponed, itemky holds your bet in pending status until the match is rescheduled and played. If a match is cancelled, itemky refunds your stake. Settlement typically occurs within 24 hours of match conclusion; in rare cases involving official review or appeal, settlement may take longer.
itemky live-dealer games settle according to the outcome displayed in the broadcast feed. For itemky slots, settlement follows the provider's certified random-number generator result. itemky does not adjust outcomes based on user complaints—all outcomes are final once confirmed by our system.
If you dispute an itemky settlement, you must contact our support team within seven days of the event. itemky will investigate and respond within five business days. If we determine an error occurred on our platform, we will correct it and adjust your account accordingly. If we determine our itemky settlement was correct, we will not reverse it.
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Report dispute to itemky supportStep 1
Contact itemky support within seven days of the disputed event. Provide the match, market, or game details.
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itemky investigates your claimStep 2
Our itemky team reviews official data and settlement logs. We respond within five business days.
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itemky resolves or explains the decisionStep 3
If itemky finds an error, we correct it. If our settlement was correct, we explain why and close the dispute.
itemky Account Conduct and Termination
We reserve the right to suspend or terminate your itemky account if you violate our terms. Violations include: providing false information, attempting to manipulate odds or outcomes, money laundering or fraud, using itemky from a prohibited jurisdiction, or any conduct that breaches local law or our itemky policies.
If itemky suspects a violation, we may freeze your account pending investigation. If we confirm a violation, itemky will close your account and may forfeit remaining balance. We will notify you of account closure via email; if account closure results from legal or compliance concerns, we may be required to report the matter to authorities.
itemky services are available only where local law permits. You are responsible for verifying that your access and use of itemky comply with the laws of your jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited by statute.
itemky jurisdiction notice
Our itemky terms apply to users in supported jurisdictions only. If your jurisdiction does not permit online gaming or sportsbook betting, itemky services are not available to you. By registering, you confirm that you access itemky from a jurisdiction where such services are legally permitted.
itemky Liability and Service Interruptions
itemky provides our sportsbook, live-dealer, and slot services on an "as-is" basis. We make no warranty that itemky will be uninterrupted, error-free, or meet your expectations. itemky is not liable for any losses, damages, or missed opportunities arising from service interruptions, technical errors, or third-party failures (e.g., payment-provider outages).
itemky is not liable for your use of our platform in violation of local law. If you face legal consequences for accessing itemky from a prohibited jurisdiction, itemky bears no responsibility. You alone are responsible for verifying that itemky access complies with your local laws.
itemky's total liability to any user shall not exceed the total amount you have deposited into your itemky account. itemky is not liable for indirect, incidental, or consequential damages under any circumstances.
Changes to itemky Terms
We may update our itemky terms at any time by posting the revised version on this page. Your continued use of itemky after an update constitutes acceptance of the revised terms. itemky will notify you of material changes via email or in-app notification.
If you do not accept the updated itemky terms, you may close your account. Funds in your itemky account will be refunded to your registered withdrawal method upon account closure.
Contact itemky
Questions about our itemky terms or policies may be directed to our support team. Visit the Help section within your itemky account to submit a ticket or start a live chat. For formal legal inquiries, email [email protected]. itemky aims to respond to support requests within two business days and legal inquiries within five business days.
By registering and using itemky, you agree to be bound by these terms and any additional policies itemky publishes. itemky services are available only where local law permits. Thank you for choosing itemky.
Legal and Jurisdiction Framework
Expand legal and jurisdiction details
Service availability
We at itemky offer our sportsbook, live-dealer, and slot services exclusively in jurisdictions where applicable local law permits online gaming and wagering. We do not operate in, market to, or accept users from regions where such services are prohibited by statute or regulatory framework. We conduct ongoing jurisdiction screening based on IP address, account registration location, and payment-method origin. If we detect access from a jurisdiction where we have determined itemky services are not permitted, we reserve the right to suspend or terminate the account and refund any remaining balance to the registered payment method. By registering with itemky, you represent that you access our platform from a jurisdiction where online gaming services are legally available. itemky does not provide legal advice regarding jurisdiction eligibility; you are solely responsible for verifying local law before creating an itemky account or depositing funds. We maintain a current list of supported jurisdictions on our website; we strongly advise you to consult this list before attempting account setup. itemky may update this list at any time without prior notice if legal conditions change or if we determine that continuing service in a particular jurisdiction poses legal or compliance risk to our platform.
Account eligibility
To create and maintain an itemky account, you must satisfy all age and legal capacity requirements applicable in your jurisdiction. In most jurisdictions, this means being an adult (typically 18 years or older) and possessing full legal capacity to enter into contracts and participate in gaming activities. When you register with itemky, you declare under penalty of law that you meet all eligibility criteria in your jurisdiction. itemky does not perform real-time age verification at account signup; instead, your declaration at registration constitutes your certification. We reserve the right to request government-issued photo ID, proof of age, or other documentation at any time—particularly during large withdrawals or if suspicious activity is detected. If itemky discovers that an account was created by a minor, an ineligible person, or someone under legal guardianship, we will immediately suspend the account, forfeit any remaining balance, and may report the matter to relevant authorities as required by law. You agree not to permit any other person to use your itemky account and not to open multiple accounts. Violation of eligibility requirements may result in permanent account closure and fund forfeiture.
Local-law responsibility
You are solely and entirely responsible for ensuring that your access to and use of itemky comply with all applicable laws, statutes, regulations, and ordinances in your jurisdiction. itemky does not provide legal counsel, and we make no representation that our services are legal or permissible in any particular location. Online gaming laws vary significantly by country, region, state, province, and sometimes municipality. Some jurisdictions prohibit all remote gaming entirely; others permit it under specific government licenses; still others restrict remote gaming to government-operated entities only. itemky does not hold operating licenses in all possible jurisdictions. If you use itemky in violation of local law, itemky is not responsible for any resulting legal consequences, fines, criminal charges, civil judgments, asset seizure, or regulatory action against you. We may terminate your itemky account at any time if we reasonably believe your access or use violates applicable law or creates legal risk for our platform. We strongly advise you to research and understand the applicable gaming and wagering laws of your jurisdiction before accessing itemky.
Data and privacy scope
We at itemky collect personal data—including your name, date of birth, national ID number, residential address, email, and phone number—as well as financial data including your payment methods and transaction history. We collect this information for account creation, identity verification (KYC), anti-money-laundering (AML) compliance, payment processing, and regulatory compliance. Our full privacy policy describes our data practices, retention periods, and third-party sharing in detail. We use industry-standard encryption to protect your data in transit and at rest. We do not sell your itemky data to external marketers or advertisers. However, we may disclose account information to payment processors, financial regulators, tax authorities, law enforcement agencies, or courts if required by applicable law or valid legal process. We retain itemky account data for seven years following account closure for audit, dispute resolution, and compliance purposes. You may request a data export or deletion under applicable data-protection statutes by contacting our privacy team at [email protected]; we will respond within 30 days. Your itemky gameplay history and betting records are retained indefinitely for operational, compliance, and dispute-resolution purposes.
Contact for legal inquiries
If you have questions about itemky's legal status, our compliance framework, or jurisdiction availability, contact our legal department at [email protected]. For regulatory licensing or compliance matters, email [email protected]. We at itemky aim to respond to legal inquiries within five business days. itemky is registered and operates under the laws of its jurisdiction of incorporation; we maintain detailed records of all regulatory licenses, certifications, and compliance correspondence. If you receive notice from a government authority or regulatory body questioning itemky's legality in your region, please notify us immediately so we may assess the matter and advise you on next steps. itemky has zero tolerance for money laundering, fraud, sanctions evasion, and other financial crime. We actively monitor itemky accounts for suspicious activity and report findings to relevant authorities as mandated by law. Disputes involving itemky accounts or transactions may be resolved through our internal complaints procedure outlined in these terms or, where applicable, through arbitration or alternative dispute resolution as specified in our service agreement.